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With the launch of FORUM’s new CU Online, we’ve gotten a lot of great feedback from our members!
During 2011, FORUM Credit Union members completed 7119 feedback surveys. And, each individual survey was reviewed, all comments were read, and many members received a call back from a FORUM representative for more information. I am one of many FORUM representatives that read each and every survey that is submitted. We appreciate all of your feedback, good and bad. And, we are listening. Several changes took place in 2011 in response to your feedback.
FORUM Credit Union will celebrate its 70th Anniversary on Wednesday, December 7, 2011. In honor of this milestone FORUM invites members and the local community to take part in a variety of activities including branch events, a special drawing, and numerous prizes.
After listening to a recent speech by FORUM Credit Union’s new CEO, I keep thinking about new ways to tell the story of FORUM Credit Union. FORUM has benefited thousands of central Indiana residents over the past 70 years and we need to find new ways to spread the word about that.
What do you get when you ask members to submit a video asking about an experience they had with their credit union? You get: a lifeline, financially fit, a student’s story, a dream car, and a rap!
On Oct. 20, 2011, credit union members around the world will celebrate International Credit Union Day, an event to commemorate the credit union movement’s impact and achievements. In honor of this special day, FORUM Credit Union invites its members and the whole community to a “FORUM Financial Week” from October 17 through October 21. Activities at all FORUM branch locations will include free credit checks, budgeting with a branch representative, savings specials, and kid’s activities.
Credit unions are not-for-profit financial cooperatives that provide an effective and viable alternative to for-profit financial institutions for more than 184 million members in 97 countries worldwide. They exist to serve their members, providing a safe place to save money and access affordable loans. FORUM Credit Union serves over 100,000 members in the central Indiana area and offers 12 branch locations as well as online and mobile banking.
FORUM Credit Union members regulary complete surveys after various interactions to grade the level of service that was provided to them. Last month 84% of the credit union members surveyed said they would use FORUM again, and they would recommend a friend, co-worker, or family member to FORUM. While 84% is great compared to industry standards, we understand the importance of giving the credit union members the highest level of service possible and we want that number to be higher.
Would you recomend FORUM Credit Union to a friend, co-worker, or family member? If you are not one of the 84% that said yes, we want to know why not. Click here to tell us what we can do to earn a “Yes” from you. If you are one of the 84% that said yes, then go ahead and do it. Click here to tell a friend about FORUM CU.
of checks clearing your account after September 21st are currently not available.