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Lost or Stolen Credit Card

If you suspect your FORUM MasterCard Credit Card has been lost or stolen, please contact our customer call center at: 877.374.8277 immediately. For calls outside the United States, please use: 00.1.515.457.5584.

DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. 1. Double-check your receipts and check with other authorized users of your card 2. Contact the merchant where the purchase originated 3. If you are unable to resolve your dispute with the merchant, complete the MasterCard Dispute Form and mail or fax to:

Mail:
MasterCard Disputes
PO Box 10409
Des Moines, IA 50306-0409

Fax:
515.457.2074

You may call our customer call center at 877.374.8277 if you have further questions.

IF YOU SUSPECT FRAUD:
Call 877.374.8277 immediately to report any fraud. Complete the Fraud Affidavit and mail or fax to:

Mail:
MasterCard Fraud Department
PO Box 10409
Des Moines, IA 50306-0409

Fax:
515.457.2074

NOTE: To report a lost FORUM ATM or Debit Card please call 800.523.4175, option 2.