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Samsung - FREQUENTLY ASKED QUESTIONS


What devices can I use with Samsung Pay?
You can use Samsung Pay with the below devices (and newer).
  • Samsung Galaxy® S6
  • Samsung Galaxy® S6 Edge
  • Samsung Galaxy® S6 Edge+
  • Samsung Galaxy® Note 5
  • Samsung Galaxy® S6 Active

What FORUM cards can I use with Samsung Pay?
Your FORUM MasterCard® Debit, Credit, and Health Savings Account Cards may all be used with Samsung Pay.

How do I add my FORUM cards to Samsung Pay?
Add your FORUM cards to Samsung Pay by manually inputting the card information within the app (FORUM flat cards cannot be added using the phone’s camera feature).

How do I set a default card to use in Samsung Pay?
The last card used to make a purchase in Samsung Pay will automatically appear as the card that would be used the next time you open the app. However, you can swipe between the cards you have added to select the correct FORUM (debit, credit, etc.) card before making a purchase.

Where can I use Samsung Pay?
Samsung Pay works at 90 percent of US payment terminals because it uses both NFC (newer technology at payment terminals) and MST technology (older technology at payment terminals).

How do I make a purchase using Samsung Pay?
Make an in-store purchase by swiping up from home button or selecting the Samsung Pay application from the home screen or app tray. Authorize payments by scanning your fingerprint before hovering the phone over the card reader.

Can I use Samsung Pay if I’m in a poor service area?
Samsung Pay can perform a limited number of transactions with poor service. If you’re without Internet and need to use Samsung Pay, the app will tap into a limited number of stored tokens on the device.

Is Samsung Pay a secure method for making payments?
Samsung Pay is more secure than traditional payment methods because the full card account number is not stored or passed to merchants. A “token” is used in place of the full card account number. A token is a substitute account number that replaces your card number and is used to make secure purchases in stores and in-app. If a card becomes compromised the full card will not need to be replaced. Instead, a new token will be issued to the member on the same credit card.

How do I make returns on purchases I have made using Samsung Pay?
You can make a return the same way you would with your plastic card by contacting the merchant directly. It is recommended that you bring the device used to purchase the item when returning it.