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Your FORUM Online

Your FORUM Online

True Story: A message from CEO Doug True

One priority that most Americans agree on from our new Presidential administration is the need to improve our nation’s infrastructure.  Here at FORUM, we have been working on our own infrastructure road map the last five years.  Some of the recently completed projects include the following:

 

  • Implementation of internal solutions and software for our accounting, mortgage, and lending departments.  These enhancements allow us to help our members who are applying for home, auto, and personal loans in a more efficient and simple manner. 
  • Release of new mobile iOS app for easy access to FORUM accounts.  This new app includes Touch ID access and integrates credit card data and alerts.  The new side menu takes advantage of the screen’s real estate and makes transaction access, including transfers and bill payment, easier.  We are excited to enhance the user experience on Android devices in the near future as well. 

As we continue with our infrastructure improvements, we are now working on what is likely our most ambitious project in our 76-year history – the implementation of a new core system.  The core, which serves as our account-processing platform, will house both personal and business accounts. This integration is something we currently are not able to do and will bring us much-needed efficiency and, most importantly, be the foundation to bring you new and innovative solutions.  The projected live date for the new core is summer 2018 and we will be sharing more news and information on this project as it progresses. 

The infrastructure work is being done to better serve you – our member and owner.  Our software upgrade is just one of the investments we are making to improve member services, others include:
 

  • We know from usage statistics and member surveys that many of you enjoy talking with FORUM teammates via our instant chat feature both online and in our mobile apps.  We are working on a plan to expand chat hours further into the evening for increased convenience. 
  • Additionally, our data and survey results have shown us that FORUM members of all ages appreciate having their favorite FORUM employees available at a branch location near them. We continue to invest in the modernization of our branch locations to best serve the types of conversations that are now happening with our members.  Our Brookville Road and Center Grove offices sport a style that our members have shared they like.  Therefore, our Fishers branch, next to the new IKEA, is being remodeled to incorporate this concept.  Construction is currently underway, but we are still open to serve you and look forward to the process being complete in April. After Fishers is complete, we plan to refresh our location on Monument Circle this summer.  We hope to pursue one to two branch refreshes each year.
 

These are just a few highlights of our plans to expand and improve our delivery of service to you.  As a not-for-profit financial cooperative owned by you, our members, we try to balance maximizing returns via higher dividend rates and lower loan rates as well as spending money on improving our service infrastructure.  We take this balancing responsibility seriously, and this is why we want to keep you informed of the cooperative’s future.  Our goal is to maximize value of membership for our existing members and make the Credit Union relevant for future generations of FORUM members.  Thank you for being a FORUM member.