Thursday, 15 January 2009 10:09
On Thursday, January 22nd, we will be updating our security software. As part of this process, the first time you login to CU Online on or after January 22nd, you will be asked to answer two security questions. After answering these two security questions you will not be prompted to answer these questions again unless you forget your username or password. These new security questions will replace the previous security questions you answered when enrolling in CU Online. Since October of 2007, our security solution has required each member to have their own unique password and username.Unfortunately, some members continued to share usernames and thus they shared security questions too. During this update to our security solutions, we are attempting to clear up any possible issues with security questions by making sure each user has their own unique security questions. The impact of this security update will require CU Online to be unavailable from 10:00pm Wednesday, January 21st to 5:00am Thursday, January 22nd. We feel that protecting your accounts from unwanted access is an extremely important component of your relationship with FORUM. We view this as one of our most important responsibilities in maintaining your trust and loyalty. The security solution we have deployed is designed to provide the best protection while also causing the least amount of disturbance to your normal online activities. From time to time however, we need to ask you to take a couple of extra steps to help us make your online activities as secure as possible. One of the most important ways you can help us is having each account holder create and use their own unique username and password. Our online service was account based in the past meaning for each account a username and password was established and shared among users. Since Oct of 2007, we have been utilizing a user based solution. This allows each individual to have the same password and username to access all the accounts that are linked to them. Unfortunately, it does not allow for usernames and passwords to be shared. Part of this change was driven by Federal Regulations that require financial institutions to attempt to uniquely identify the individuals who perform transactions on accounts. FORUM is required to be in compliance with these Federal Regulations and after an exhaustive search, our current security solutions was chosen and deployed. Thank you for your understanding and patience as we attempt to provide you with the most secure online experience possible. Most of all though, thank you for being a FORUM member.