Over the past few months, we have communicated several changes that were made to better serve you, the members of FORUM Credit Union. A few of those changes are, extended branch lobby hours, the ability to deposit checks from a mobile phone, and easier access to reach a live person when calling into FORUM CU. Those changes were made because you said you wanted us to be more convenient.
In addition to hearing what we can do to better serve you, we want to know what you love about FORUM CU. FORUM CU members consistently leave comments on surveys explaining how much they love FORUM Credit Union, and they regularly point out specific employees that have provided great service to them in the past. Below is a few of the comments we received last month.
“Lindsay was very helpful.”
“Nice branch, with fast friendly service.”
“I just wanted to say that Debbie is a wonderful associate and very helpful, polite and always takes care of things in a timely manner for me. I will not call anybody else but her!”
“Your organization is wonderful! Like all the savings vehicles you offer, the workshops too.”“I love banking with Forum, everyone is extremely friendly and that is greatly appreciated! Thank you!”“I appreciate the friendly atmosphere of my branch. The tellers are so helpful and interested in me.”“I have moved away from Indy for the summer and tried to use the shared branch, but I ran into a snag, so who did I call? The Ladies at Southport. Wanda (by the way I know most of them by name) answered the phone and knew who I was. Asked how my trip was, then helped me solve my problem. That’s how that whole branch treats me. I will always stay with FORUM.”
We want to hear from you, please tell us how we are doing by clicking on the “Take Survey” link after logging into CU Online. We review every survey that is submitted and changes are made as direct results of these surveys. And don’t forget about the opportunity to win an Apple iPad. Let your voice be heard!
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Categories: Updates on FORUM