With the launch of FORUM’s new CU Online, we’ve gotten a lot of great feedback from our members! Thank you for letting us know what you think. We’ve also heard about a couple of issues. Below are two common concerns and how to resolve them.
If you use Bill Pay through CU Online, you may need to disable your computer’s pop-up blocker for Bill Pay to work. The process for disabling a pop-up blocker will be different depending on what browser you are using. If you have any trouble disabling your pop-up blocker, please call us at 317.558.6299.
When going through the multifactor authentication process, the Security Code input screen should remain open (don’t close your browser) when retrieving the actual code from your email or text. You’ll need this code to gain access to your account(s).
We appreciate your feedback, so please feel free let us know what you think!
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Categories: Updates on FORUM