After listening to a recent speech by FORUM Credit Union’s new CEO, I keep thinking about new ways to tell the story of FORUM Credit Union. FORUM has benefited thousands of central Indiana residents over the past 70 years and we need to find new ways to spread the word about that.
What do you get when you ask members to submit a video asking about an experience they had with their credit union? You get: a lifeline, financially fit, a student’s story, a dream car, and a rap!
On Oct. 20, 2011, credit union members around the world will celebrate International Credit Union Day, an event to commemorate the credit union movement’s impact and achievements. In honor of this special day, FORUM Credit Union invites its members and the whole community to a “FORUM Financial Week” from October 17 through October 21. Activities at all FORUM branch locations will include free credit checks, budgeting with a branch representative, savings specials, and kid’s activities.
Credit unions are not-for-profit financial cooperatives that provide an effective and viable alternative to for-profit financial institutions for more than 184 million members in 97 countries worldwide. They exist to serve their members, providing a safe place to save money and access affordable loans. FORUM Credit Union serves over 100,000 members in the central Indiana area and offers 12 branch locations as well as online and mobile banking.
FORUM Credit Union members regulary complete surveys after various interactions to grade the level of service that was provided to them. Last month 84% of the credit union members surveyed said they would use FORUM again, and they would recommend a friend, co-worker, or family member to FORUM. While 84% is great compared to industry standards, we understand the importance of giving the credit union members the highest level of service possible and we want that number to be higher.
Would you recomend FORUM Credit Union to a friend, co-worker, or family member? If you are not one of the 84% that said yes, we want to know why not. Click here to tell us what we can do to earn a “Yes” from you. If you are one of the 84% that said yes, then go ahead and do it. Click here to tell a friend about FORUM CU.
of checks clearing your account after September 21st are currently not available.
That’s correct. FORUM has coin counting machines at 10 of our 12 central Indiana branch locations. FORUM members, there is no cost! So all that coin you saved is all yours. But what if you are not a FORUM member? There is a minimal charge or become a FORUM member! We would love to explain why you should move all your accounts to FORUM. Save up that change!
Over the past few months, we have communicated several changes that were made to better serve you, the members of FORUM Credit Union. A few of those changes are, extended branch lobby hours, the ability to deposit checks from a mobile phone, and easier access to reach a live person when calling into FORUM CU. Those changes were made because you said you wanted us to be more convenient.
In addition to hearing what we can do to better serve you, we want to know what you love about FORUM CU. FORUM CU members consistently leave comments on surveys explaining how much they love FORUM Credit Union, and they regularly point out specific employees that have provided great service to them in the past. Below is a few of the comments we received last month.
At FORUM CU, we consistently receive a large amount of feedback from the credit union members. We have members completing surveys online and through the mail. Members give feedback during interactions in our branch locations, over the phone, while interacting in live chat, and in e-mail correspondences. Every piece of feedback left is reviewed, documented, and appreciated.
One of the most common topics we receive comments on is branch locations. Over the past month, one member commented that they would like to see a location in Muncie, and another commented that they would like to see a location in Franklin. Guess what, there are actually five branches in the city of Muncie that FORUM CU members can utilize. And there is also a branch in Franklin as well.