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True Story: Thank You for a Successful 2017

On behalf of our 354 FORUM team members, I want to thank you for being a FORUM member and contributing to a successful 2017.  As a member and owner of FORUM Credit Union, your patronage helps the Credit Union grow and prosper.  For 76 years we have been helping members save their money, then loaning the same money to fellow members who need funds to buy a home, purchase transportation, or even grow their business.  Every dollar we take in for deposit we loan out to our members.  This is what we call a “people helping people” philosophy and we do this as a not-for-profit, meaning every dollar we earn is either given back to you (in the form of dividends, rewards, lower loan rates), invested in delivery channels (technology access enhancement, branches, FORUM teammates), or saved in retained earnings for the future. 
We recognize you have numerous choices to help you with your financial life.  Most of these choices are large, publicly traded companies not based in Indiana.  We also recognize these companies are savvy competitors offering compelling products and services.  What sets FORUM apart, though, is our local Indiana roots, our member-owned not-for-profit structure, and a passion for our purpose statement of helping members live their financial dreams.   We proudly serve you and our other 145,708 member/owners and are working hard to improve the value proposition of being a FORUM member. 
Speaking of working on improving the Credit Union, I wanted to mention three things recently completed or on the horizon for 2018. 
  • First, if you visit any of our branch locations, we hope you notice our pride in keeping our offices modernized and ready to serve you.  The most recent renovation was at our downtown Monument Circle branch.  We listened to our members who frequent this location, who asked for more private areas where our FORUM teammates can assist you with your confidential financial needs. 
  • Second, we continue to enhance the technology we use to serve you.  I could list numerous investments in this area, but  I will highlight just a couple.  Did you know we internally develop our own mobile apps for you – both Apple and Android?  Our aim in doing this internally is to help make access as easy as possible.  Speaking of Apple and Android, one of my favorite technology offerings is Apple Pay.  This secure payment method is a quick and easy way to use both my FORUM debit and credit cards.  If you haven’t checked out these payment tools, you should take a look.  Plus, if you need help setting them up, please stop by a branch or call us – we are here to help. 
  • Third, we have been working on a new technology core system upgrade that is scheduled to be completed by July 1 of this year.  You will be hearing more about this in the coming months.  You shouldn’t see any significant differences in how you interact with FORUM as our mobile apps, CU Online, and your debit and/or credit card remain unchanged.  The system will help our FORUM employees better serve you. 
These are just a few things going on at your Credit Union.  Again, thank you for being a FORUM member and providing us the opportunity to serve you.  We take pride in making a difference in your financial life and in your community.  As we continue to grow we also are proud to be an active participant in the Indiana economy by adding new jobs and helping both members and member businesses prosper. 

Posted: 1/5/2018 with 0 comments

Categories: community, Financial, Updates on FORUM

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