Survey
At FORUM, we welcome your feedback about the quality of our service. Please take a moment to answer the following questions, using the rating scale below:
0 = Low
5 = Neutral/No Opinion
10 = High
Last Interaction with FORUM
:
-- Choose One --
Member Services / Call Center
Live Chat
Collections
Avon Branch
Broad Ripple Branch
Carmel Branch
East Washington Branch
Fishers Branch
Greenwood Branch
Hazel Dell Branch
Lawrence Branch
Monument Circle Branch
Noblesville Branch
Park 100 Branch
Southport Branch
Teller #
(if applicable)
:
Put the Member First
: The extent that the employee placed my needs above all others:
0
1
2
3
4
5
6
7
8
9
10
Own Every Issue
: The level of ownership the employee took of my issue:
0
1
2
3
4
5
6
7
8
9
10
Fully Listen Before Responding
: The employee listened to fully understand my request before responding:
0
1
2
3
4
5
6
7
8
9
10
Engage with A Positive Attitude
: I was immediately engaged by an employee with a positive attitude:
0
1
2
3
4
5
6
7
8
9
10
Based on the service you received today, how likely is it that you would recommend FORUM to a friend, colleague, or family member?
0
1
2
3
4
5
6
7
8
9
10
Based on the service you received today, how likely is it that you would continue to use FORUM's products and services?
0
1
2
3
4
5
6
7
8
9
10
Have you ever recommended FORUM to a friend, colleague, or family member?
-- Choose One --
Yes
No
OPTIONAL:
Is there anything we can do to enhance your relationship with FORUM CU?
OPTIONAL:
Additional Comments:
Please check here if you do
not
wish to be contacted by a FORUM representative.
Name:
Phone Number:
Best Time To Call:
-- Choose One --
Morning
Afternoon
Evening
OPTIONAL:
Account Number: