Survey
At FORUM, we welcome your feedback about the quality of our service. Please take a moment to answer the following questions, using the rating scale below:
0 = Low
5 = Neutral/No Opinion
10 = High
Last Interaction with FORUM
:
-- Choose One --
Member Services / Call Center
Live Chat
Collections
Avon Branch
Broad Ripple Branch
Brookville Road Branch
Carmel Branch
Center Grove S SR 135 Branch
Fishers USA Parkway Branch
Lawrence Branch
Monument Circle Branch
Noblesville Branch
Park 100 Branch
Southport Branch
US 31 South Branch
Westfield Branch
Teller #
(if applicable)
:
Put the Member First
: The extent that the employee placed my needs above all others:
0
1
2
3
4
5
6
7
8
9
10
Own Every Issue
: The level of ownership the employee took of my issue:
0
1
2
3
4
5
6
7
8
9
10
Fully Listen Before Responding
: The employee listened to fully understand my request before responding:
0
1
2
3
4
5
6
7
8
9
10
Engage with A Positive Attitude
: I was immediately engaged by an employee with a positive attitude:
0
1
2
3
4
5
6
7
8
9
10
Based on the service you received today, how likely is it that you would recommend FORUM to a friend, colleague, or family member?
0
1
2
3
4
5
6
7
8
9
10
Based on the service you received today, how likely is it that you would continue to use FORUM's products and services?
0
1
2
3
4
5
6
7
8
9
10
Have you ever recommended FORUM to a friend, colleague, or family member?
-- Choose One --
Yes
No
OPTIONAL:
Is there anything we can do to enhance your relationship with FORUM CU?
OPTIONAL:
Additional Comments:
Please check here if you would like to be contacted by a FORUM representative.
Name:
Phone Number:
Best Time To Call:
-- Choose One --
Morning
Afternoon
Evening
OPTIONAL:
Account Number: