Survey


At FORUM, we welcome your feedback about the quality of our service. Please take a moment to answer the following questions, using the rating scale below:

0 = Low 5 = Neutral/No Opinion 10 = High

Last Interaction with FORUM

Teller # (if applicable):

Put the Member First: The extent that the employee placed my needs above all others: 


Own Every Issue: The level of ownership the employee took of my issue: 


Fully Listen Before Responding: The employee listened to fully understand my request before responding: 


Engage with A Positive Attitude: I was immediately engaged by an employee with a positive attitude: 


Based on the service you received today, how likely is it that you would recommend FORUM to a friend, colleague, or family member? 


Based on the service you received today, how likely is it that you would continue to use FORUM's products and services? 


Have you ever recommended FORUM to a friend, colleague, or family member? 



OPTIONAL: Is there anything we can do to enhance your relationship with FORUM CU?


OPTIONAL: Additional Comments:





Name: 
Phone Number: 
Best Time To Call:

OPTIONAL:
Account Number: