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Your FORUM Online

True Story: A Message from CEO, Doug True

My intention for the True Story column is to give you, our member and owner, a glimpse into the future at FORUM.  Since we are a member owned financial cooperative, our Board of Directors is comprised of members/owners, just like you, who volunteer their time to help shape the future of your Credit Union.  We are working on a variety of exciting items to help improve how you interact with FORUM and continually expand on the value proposition of your membership.

  • We are on the cusp of rolling out new chip enabled debit cards that conform to the EuroPay MasterCard VISA (EMV) standard.  This rollout will start soon with the first wave of members receiving their new cards with the chip.  We are doing the rollout in waves to ensure we have FORUM teammates ready to serve you, should you have any questions.  Our instant issue debit card machines at our branch locations are being configured to dispense these chip enabled cards this fall – making it more accessible for members that need a replacement card.  Additionally, our instant issue card machines will be able to produce FORUM’s credit cards at branch locations for added convenience.  If you don’t yet have a FORUM credit card, you should give us a look.  The unlimited 1% cash back on all purchases is an attractive feature along with a low rate of interest on the card. 
  • If you are an iPhone user, you will be excited to hear that we are just weeks away from rolling out the latest version of our mobile banking app.  This new version features TouchID that allows you to access your FORUM accounts by simply using the fingerprint reader on your device.  We also have a much improved menu to navigate the app.  If you have suggestions on how to improve our mobile apps, please reach out to us as we have incorporated suggestions from our members into our apps and online banking program, CU Online. Our internal FORUM team develops CU Online and partners with a locally employee-owned company, Software Engineering Professionals (SEP), to build our mobile apps.  Our desire is for FORUM access to be as convenient as possible, while maintaining the security we both want and need. 
  • We continue to improve our branch network by adding new locations and maintaining the freshness of existing locations.  Currently we are focused on the city of Westfield – with the lease on our existing location inside a Kroger in the Hazel Dell area expiring in 2017. We are narrowing our search for a new location that will likely replicate the design of our recently opened Center Grove office, but hopefully with the addition of a drive-through lane for convenient access.  We are also exploring some potential locations in the east Fishers or McCordsville areas to have a similar presence, so stay tuned for updates! 
  • The largest and most ambitious ongoing project at FORUM is a system conversion.  The Credit Union has operated on the same core system for more than 30 years and we are in the process of upgrading to a more modern system that will enable us to provide better service to you through improved delivery channels and innovative products.  The actual conversion won’t take place until 2018 and I can assure you every effort is being made to make the conversion a seamless one for our membership.

Just as we were formed 75 years ago by volunteers working at Indiana Bell, we remain true to our roots of using our resources to best serve our member/owners.  The above projects are just a few examples of how we use our resources, both monetary and human, to improve the member experience and value proposition of FORUM membership.  Thank you for being a FORUM member.