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Account Details Information

Below are some common questions about FORUM's software system and CU Online:

Why am I seeing a message in CU Online about being removed from an account?

This message displays as a security alert to be sure members are aware when changes have taken place on accounts they may have once seen in CU Online but will no longer have access to. There could be a variety of reasons why you are seeing this message. Some of the reasons include:
  • You are a joint owner of an account with an IRA. IRA’s do not have joint owners; they are single owned so only the owner of the IRA will see the account in CU Online.
  • You are a joint owner of an account with a loan on it and are not a co-signer on the loan. Since you are not on the loan will not see this loan in CU Online.
  • Your account is a Trust Account. Some Trust Account types use a member’s Tax ID when the member is not a Trustee and cannot transact on the account. You will not see this account in CU Online because only Trustees can see and transact on Trust Accounts.
If you have questions about the Account Removal message please call us at 317-558-6299 or chat with us online.


What does it mean that FORUM's system is person-based versus account-based?

Modern banking systems are person-based due to compliance requirements and the ability for a member to see all of the accounts in which they are an owner at the institution in one place.  In an account-based system, there is a base account and then sub-accounts underneath the base.  This meant if a person was joint on the base account, they then would see all of the sub-accounts underneath the base even if they were not an owner on these sub-accounts.  Sub-accounts can include accounts like checking, special savings, money markets, certificates, Individual Retirement Accounts (IRA), and loans. This type of structure not only created concerns from a compliance point-of-view, but also created member concerns. In a person-based system there are no sub-accounts, each account is independent.  When you login to internet banking or your mobile app to see your accounts, you are viewing all accounts in which you are an owner.  One of the most common concerns has to do with loan viewing and loan payments for those members who are not on the loan, but are accustomed to seeing it and having the ability to make a payment on the loan, because they were joint on the base account on the old system.  With the new system, we do have a form that can be signed by the owner of the loan granting viewing and payment making access to the others not on the loan.  This has been welcomed by many members as a viable option for this scenario.  


How Can I View My Account Number?

Each person has a  “member number” to identify you as a member. As a FORUM member, you will have various accounts (savings, checking, loans) that will be identified with account numbers. When accessing your account via mobile or CU Online, knowing your account number is not necessary. When conducting a transaction in a FORUM branch location, we are able to look up your member number and all account numbers using your name and other personal identification processes (verifying your driver’s license, for example). To see what your new account numbers and member number are log into CU Online or access your accounts using the FORUM mobile app (iPhone, Android) and all of your updated account numbers and member number will be presented to you. When in CU Online, go to the details screen to see your full, unmasked account and member numbers. If you use a non-FORUM shared branch location and do not have access to view your new account numbers in CU Online or our mobile app, please use FORUM's online chat, call our member services team, or stop by any branch location and a FORUM team member can provide assistance.


Are account suffixes used to note which account is checking, special savings, HSA, etc?

No, account suffixes are not used in FORUM's system. Each person will have a member number and then each account, such as checking, CommonCents, Sprout, etc. will have its own unique account number.