Apple Pay - FREQUENTLY ASKED QUESTIONS
Which devices can I use with Apple Pay?
Apple Pay is available on the newest Apple devices and also on iPhone®, iPhone Plus, iPhone 6s, iPhone 6s Plus, iPad Air® 2, iPad Mini™ 3 (devices running iOS 8.1 or later).
What FORUM cards can I use with Apple Pay?
Your FORUM MasterCard® Debit, Credit, and Health Savings Account Cards may all be used with Apple Pay.
How do I enter my card into my phone in order to use Apple Pay?
To add a card go into Settings, open Passbook & Apple Pay, and select “Add Credit or Debit Card.” On iPhone, you can also just open Passbook, then swipe down and tap the plus sign. From there, use your iSight camera to enter the card information or type it in manually. FORUM flat cards (with no raised numbers) will need to be added manually. This card will be your default payment card, but you can go to Passbook anytime to pay with a different card or select a new default in Settings.
Can I use the card I currently have on file with iTunes®?
Yes. Adding an existing iTunes credit or debit card to Apple Pay is a simple process for cardholders.
1. Launch the Passbook app on an Apple Pay-compatible device
2. Swipe down to reveal the + sign — tap on the + sign
3. Tap on Set Up Apple Pay
4. Log into iCloud account when prompted
5. Tap on Use Card on File with iTunes
6. Verify the card’s three-digit security code
7. At this point, cardholders may need to wait for the financial institution to authorize the card
8. Accept the terms and conditions to complete the process
Can I have my FORUM card(s) on more than one device?
Yes, you can use your FORUM MasterCard® Credit, Debit, or Health Savings Account Cards on multiple Apple devices.
How do I make my FORUM card the top card in Apple Pay?
The first card you add to Wallet is your default card. To change your default card to your FORUM card, use the steps below.
On your iPhone:
1. Open Wallet.
2. Touch and hold your finger on your FORUM card.
3. Drag your FORUM card to the front of the cards in the Apple Pay section.
On your iPad:
1. Go to Settings > Wallet & Apple Pay.
2. Tap Default Card.
3. Choose your FORUM card.
What do I do if I lose my iPhone?
If your iPhone or iPad is ever lost or stolen, you can use Find My iPhone to quickly put your device in Lost Mode to suspend Apple Pay, or you can wipe your device clean completely.
What happens if I replace or update my Apple device?
If you replace or update your device, you will need to add your card(s) to Passbook again.
Where can I make payments with Apple Pay?
Apple Pay is accepted in grocery stores, boutiques, restaurants, hotels, and so many places you already enjoy. You can also use Apple Pay in all kinds of apps — and on participating websites using Safari on your Mac, iPhone, and iPad.To make in-store payments with your iPhone 6 or iPhone 6 Plus, look for the contactless payment symbol at participating Apple Pay merchants. You can also make in-app purchases with participating merchants using Apple Pay. Visit the Apple Pay website for a current list of the growing number of merchants accepting Apple Pay.
Am I able to see a history of the payments I have made using Apple Pay?
Yes. Your most recent purchases are kept in Passbook. You can also see a full history of your credit and debit purchases in FORUM’s free online banking software, CU Online.
How do I make returns on purchases I have made using Apple Pay?
You can make a return the same way you would with your plastic card by contacting the merchant directly. It is recommended that you bring the device used to purchase the item when returning it.
Is Apple Pay a secure form of payment?
Apple Pay is more secure than traditional payment methods because the full card account number is not stored or passed to merchants. A “token” is used in place of the full card account number. A token is a substitute account number that replaces your card number and is used to make secure purchases in stores and in-app. If a card becomes compromised the full card will not need to be replaced. Instead, a new token will be issued to the member on the same credit card.
Where can I learn more about Apple Pay?
Visit the Apple website to learn more about Apple Pay.