Safety Tips

FORUM can help you keep your information secure by following basic safety tips.

Account Safety Tips

It is important to always be aware of your account activities. Below are tips on how to keep your information safe every day. Never share personal information on social media. 

Reported Scams

Current Scams

  • Phone calls are being made by scammers telling consumers they are from Duke Energy and that service will be disconnected to their home if they do not pay their bill using Zelle. Hang up on this caller. Duke Energy is not making these phone calls and do not give the caller your payment information. 
  • As part of the American Rescue Plan Act, eligible families will get monthly payments from the government from July 15 through December 2021. Scammers will attempt to use this as a way to get money from consumers. Only the IRS will be sending these payments. Anyone trying to “help” you get your child tax credit is really after your money. The government will NEVER call, text, email, or DM you out of the blue, asking for money or information. Keep your money — and your Social Security, bank account, debit and credit card numbers — to yourself.
  • Be advised that Microsoft will never proactively reach out to you to provide unsolicited PC or technical support. If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a warning message and a phone number to call to get your "issue fixed" this is not a legitimate message or phone call. Never click on any links or provide any personal information. Never call the phone number provided in the error message. Real Microsoft error messages never include a phone number to call. 
  • The Federal Trade Commission shared helpful information help avoid falling for COVID-19 scams by communicating the following helpful tips: 
    • You likely will not need to pay anything out of pocket to get the vaccine during this public health emergency.
    • You can’t pay to put your name on a list to get the vaccine.
    • You can’t pay to get early access to the vaccine.
    • No one from a vaccine distribution site or health care payer, like a private insurance company, will call you asking for your Social Security number or your credit card or bank account information to sign you up to get the vaccine.
    • Beware of providers offering other products, treatments, or medicines to prevent the virus. Check with your health care provider before paying for or receiving any COVID-19-related treatment.
    • See tips handout here
  • A new scam has become prevalent in recent days involving the U.S. Small Business Administration (SBA).  The fraudulent perpetrators recruit individuals through social media or other means and offer a grant or forgivable loan for their participation.  Once the perpetrator gathers sufficient information from the victim, they apply for the loan with the SBA.  Funds are deposited into the victim’s account, and the victim is directed to pay a significant fee to the perpetrator, often times through a P2P app.  In reality, these funds are only available to qualifying small businesses.  Unauthorized participation may have ramifications months down the road.  A qualifying small business owner does not need assistance from anyone to obtain these funds.  If you are contacted by someone offering to assist, we recommend ignoring them.  If you believe you have participated in a fraudulent SBA scam, please contact us immediately at 317-558-6000.
  • Money Mule Scam: Scammers may try to use you to move stolen money. If you help them, you could be what law enforcement calls a money mule. Read about this scam here and here
  • Mortgage Loans: Credit companies, unaffiliated with FORUM Credit Union, obtain mortgage loan information from public record sources. These companies then send letters to consumers that deceptively appear to come from FORUM. These letters use language such as "IMPORTANT NOTICE, please call regarding information about your loan with FORUM Credit Union." These letters are not associated with FORUM and never include the FORUM logo.
  • Consumer Financial Protection Bureau is alerting people of a scam where an imposter claims to be a CFPB employee. Read more here.
  • REGULATORS OCC Warns about Unauthorized Bank The OCC yesterday issued a warning about an unauthorized national bank. An entity calling itself Bluegate Industrial Bank USA, N.A., offers a website but no other contact information and appears to be an email address harvesting scam. The OCC warned consumers who have created an account on the fake bank's website to take action to safeguard their identity. Read more here.
  • Debit/ATM Cards: Members and non-members are getting text messages stating their ATM card is frozen. Below is an example of the text message.

MSG: C.U. alert Your ATM Card has been frozen Call immediately (Please note the spelling is wrong) Once you call the number there is a recording: "PLEASE ENTER YOUR CARD NUMBER, PEN & EXPIRATION AND SECURITY CODE ON THE BACK."

Read More

ATM Safety

ATM’s are a great convenience. Here are some easy tips to use so you can take advantage of this great service while keeping you and your finances safe.

Online Shopping Safety

Shop safelywith our tips to keep your personal information secure.

Reporting Fraud And Lost Cards

Report your lost/stolen FORUM ATM/Debit Card.


Report your lost/stolen FORUM Credit Card.


Report fraud.

Contact Us

Fraud Alert Safety Checklist

Review this checklist before conducting your transaction to see if your transaction could be fraudulent.

See Checklist

This site uses cookies to provide information that will help us give you the best experience of our site, products and services.
You can learn more at our Privacy Policy page.
Live Chat