TrueStory: Branch Locations and Member Access

By Doug True, CEO

Branch locations and member access are more than logistical details – they are the heart of our relationship with the community. When you visit a FORUM location, we hope you experience our sense of pride in our properties. We do our best to focus on making both the exterior and interior of our locations beautiful and welcoming. We remain committed to our strategic plan of refreshing branch offices to better serve you. Next in the queue for a refresh is our Broad Ripple location. We have patiently waited for approval from the Federal Emergency Management Agency (FEMA) for several years to install windows on the north side of our building. FEMA approval is required due to the proximity of our location to the canal even though we have south and west-facing windows. With this approval secured we are finalizing the new design and will begin construction soon. We are excited as the redesigned space will have improved natural light and most importantly will offer better flow and space to serve you with convenience and privacy. Once Broad Ripple is complete, we will proceed with updating our Noblesville office. We are also planning to add new offices to better serve our members. Our newest branches in Greenfield and East Fishers have surpassed expectations for both existing and new member traffic. We appreciate your support. For our next office, we are considering potential locations on the far west side of central Indianapolis to enhance our presence alongside our busy Avon location.

While on the topic of credit union access, our commercial and technology teams have been busy preparing a new online banking platform for our member businesses. Our 5,400 member businesses have been loyal and patient with our existing platform as it is overdue for the modernization of access and capabilities. On August 4, we are excited to launch our new platform. We are confident this new platform will deepen our relationship with our existing member businesses and bring opportunities to serve new businesses.

FORUM’s online chat feature is also a significant benefit for member access. This popular channel has extended hours to serve you Monday through Friday from 8:00 am until 8:00 pm and on Saturday from 9:00 am until 1:00 pm. Last year more than 37,000 members used this channel and 95%+ reported high satisfaction with their experience.

Thank you for being a FORUM member. We want to meet you where you’re at, whether online or in-person. As a not-for-profit financial cooperative, we will continue to give back and invest in two ways: offering lower interest rates and higher dividend rates, as well as investing in enhancing the cooperative’s accessibility to support you in living your financial dreams.

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FORUM Credit Union’s mission, Helping Members Live Their Financial Dreams, is reflected as FORUM endeavors to help members achieve their goals in all aspects of their financial lives. FORUM serves families and businesses in the state of Indiana with convenient branch locations and online access from anywhere. A full suite of financial services is offered including home mortgages, auto loans, personal checking, credit cards, business checking, commercial lending, insurance services, health savings accounts, and investment planning. For more information about FORUM Credit Union, please visit forumcu.com.

Media Contact:
Kristi Lowell
Kristi.Lowell@forumcu.com
317.558.6252